Frequently Asked Questions (FAQs)

We’ve put together answers to the most common questions our customers ask.

🛒 How to Order

Q: How do I place an order for a reptile?
A: Ordering from Trusted Reptiles is simple:

Browse our collection and select your reptile.
Add it to your cart and proceed to checkout.
Enter your shipping details and choose your preferred delivery option.
Complete payment securely online.
We’ll confirm your order and provide shipping updates until your reptile arrives safely.

🚚 Shipping & Delivery

Q: Do you ship reptiles safely?
A: Yes! We use temperature-controlled, secure packaging to ensure your reptile’s safety. All orders include a live arrival guarantee.

Q: Do you ship nationwide?
A: We currently ship within the United States. Some restrictions may apply depending on state laws.

🦎 Animal Health & Care

Q: Are your reptiles captive-bred?
A: Yes. We only offer captive-bred reptiles to promote animal welfare and reduce the stress often associated with wild-caught animals.

Q: Do you provide care instructions?
A: Every reptile comes with a detailed care guide, plus lifetime support from our team.

💳 Payments & Policies

Q: What payment methods do you accept?
A: We accept all major Payment methods

Q: What if my reptile doesn’t arrive alive?
A: While rare, if this happens, our live arrival guarantee ensures you’ll receive a replacement or full refund.